Candies
This is a sample page.
Overview
Refund & Return Policy
At Desi Mukhwas, we are committed to delivering premium-quality products with care, hygiene, and safety. Please read our Refund and Cancellation Policy carefully before placing your order.
Refund Policy
All orders placed on the Desi Mukhwas website are processed carefully and prepared as per customer requirements. Therefore, once an order has been confirmed and processed, it cannot be cancelled or refunded.
The estimated delivery time for our products is approximately 7–10 business days from the date of order confirmation. While we strive to ensure timely delivery, Desi Mukhwas shall not be held responsible for delays caused due to logistics partners, natural events, or circumstances beyond our control.
Due to the nature of food products, refunds or returns will not be accepted based on personal taste preferences or dissatisfaction after opening the product.
However, a refund or replacement may be considered under the following conditions:
The customer receives a damaged product
The product packaging is broken or tampered with
The product is spilled during delivery
The customer receives an incomplete or incorrect order
In such cases, the customer must:
Inform Desi Mukhwas within 24 hours of delivery
Provide clear photos or video proof of the damaged, spilled, or incorrect product
Ensure the product remains unused and in original packaging
Once the complaint is received, Desi Mukhwas will review and investigate the issue. The investigation process may take up to 7–10 working days. Based on the findings, Desi Mukhwas may offer one of the following resolutions:
Replacement of the product, or
Refund of the paid amount
Approved refunds will be processed through the original payment method. In case of Cash on Delivery (COD), the refund will be issued via bank transfer or store credit. Refunds are usually processed within 7 working days after approval.
The decision of Desi Mukhwas regarding refunds and replacements will be final.
Cancellation Policy
Customers can request order cancellation only if the order has not yet been processed or shipped.
To cancel an order, the customer must contact our Customer Support team immediately with their order details.
If the cancellation request is approved before processing, the amount paid will be refunded to the original payment method or issued as store credit for future purchases.
Once the order has been processed or shipped, cancellation requests will not be accepted.
Desi Mukhwas also reserves the right to cancel any order if fraudulent activity, payment issues, or violation of website terms and conditions is suspected.
Non-Liability Clause
Desi Mukhwas shall not be held responsible for delivery delays or failure caused by circumstances beyond our control, including but not limited to:
Natural disasters
Transportation disruptions
Government restrictions
Logistics partner delays
Any unforeseen events or force majeure situations
If you have any questions regarding refunds or cancellations, please contact our customer support team. We are always happy to assist you.